With the launch of the eDonish program in Dushanbe, parents now have the opportunity to track their child’s arrival and departure from school, grades, and academic performance. However, some questions and issues have also arisen. We address them in this material.
Gathering all the relevant questions, “Asia-Plus” contacted the State Unitary Enterprise “Smart City” of the Executive Body of State Authority of Dushanbe, which launched eDonish.
Assistance in understanding the most frequently asked questions was provided by Dilnoza Ismoilzoda, a senior project implementation specialist.
Sometimes I receive a message that my child has entered the school, even though they haven’t left home yet, and vice versa, when they enter the school, I get a message saying they’ve left. Why does this happen and when will this issue be resolved?
Sometimes parents may receive notifications about their child’s entry or exit from school with inaccuracies. As analysis shows, in most cases, such situations are related to outdated or incorrect photos of students in the recognition program (for example, if the photo does not meet the set requirements or significantly differs from the child’s current appearance).
Additionally, a notification may come from the exit camera at the moment when the student is actually entering the school. This can happen if the child lingers in the entry area, interacts with other students, or turns toward another camera. In such cases, the system may capture the student’s face with the camera installed at the exit and automatically send the corresponding notification.
To improve the system’s accuracy, joint work is being conducted with the administrations of educational institutions. In particular, attention is given to promptly updating students’ photos in the database and organizing a more orderly passage of students and staff through the school’s entry area without crowding in front of the cameras.
When these conditions are met, the system’s accuracy significantly increases, and the number of such cases is minimized.
The child is not at school/sick, yet they receive grades for that day or vice versa, the child is at school, but I receive a message saying they are not.
Electronic class journals are filled in directly by teachers. Currently, no technical errors have been identified in the system regarding the input and display of grades and absences.
If parents have questions regarding the appearance of grades or attendance information, they can contact the class teacher or subject teacher. In case of questions or possible errors in the program’s operation, parents can contact the support service call center at 446400021 or the short number 0021.
Additionally, each school is assigned a program administrator who helps resolve such issues. If necessary, you can also contact the eDonish program office directly at: 27A M. Tursunzoda Street (IT park building).
How and by whom is the process of entering information into eDonish regulated?
The process of entering information into the eDonish program is regulated by the institution’s administrator. Control is carried out at all levels: from the director of the educational institution to the staff of the main department, who have personal accounts with access to all the institution’s processes in the program.
Moreover, special accounts have been provided to a number of supervisory and controlling bodies, enabling them to monitor and control work in their direction in the education sector of Dushanbe.
In the event that the child is not at school, but according to eDonish data they are, and something happens to the child, who will be responsible?
This is practically impossible. If such factors do occur, they are isolated incidents and may be related to a technical error. But in such cases, the school administration bears responsibility.
Is there a possibility to correct data in eDonish and who can make corrections?
If a teacher makes a mistake when assigning a grade, it can only be corrected upon approval (in writing) from the management of the Main Department of Education of the city.
Trainings and Consultations
Not all eDonish users even today fully understand how to use the program and request the publication of training video reviews where it would be accessible and clear how to use it.
As noted by Dilnoza Ismoilzoda, the “eDonish” program actively supports users and conducts training for both teachers and parents.
“Training and consultations are regularly organized, and recently updated video materials have been prepared, which will be available on all official program resources in social networks.
The “eDonish” team is ready to continue conducting training events at the request of educational institutions and users to facilitate the use of the system even for those who have little understanding of technology,” she noted.
