Tajikistan’s communications service agency has instructed mobile service providers to improve network quality and ensure uninterrupted access to internet and cellular services, amid growing consumer complaints. The directive followed a meeting between the Communications Service under the Government of Tajikistan and executives of the country’s telecom companies.
The meeting focused on user grievances over slow internet speeds, service disruptions, and complete signal loss during power outages in certain regions.
The communications service agency emphasized that mobile operators must ensure the continuous operation of base stations, even during electricity blackouts. This includes utilizing solar panels, backup batteries, and functional diesel generators, particularly in vulnerable locations.
Additionally, telecom companies are now required to notify customers in advance about any planned service interruptions. Such notifications must include the reason for the outage, affected areas, start time, and estimated restoration period — and must be delivered via SMS, official websites, and social media platforms.
Tajikistan currently has around 4.5 million internet users, both mobile and fixed. However, complaints have surged, with users reporting that network coverage and internet access often disappear completely when electricity is cut.
Previously, Communications Service head Isfandiyor Sa’dullo announced plans to reduce internet prices in the near future. He also stressed the need for telecom operators to adopt alternative technical solutions, such as autonomous battery systems, to maintain network stability.
Sa’dullo noted that Tajikistan’s mountainous terrain remains a major obstacle to reliable coverage, requiring a significantly higher number of base stations and increased investment.
In 2024, the country’s telecommunications sector recorded an 11.3% growth in revenue, reaching 4.3 billion somonis.
