FINCA Tajikistan has achieved the highest level of Client Protection Certification from Cerise+SPTF, granted by global rating agency MFR.
Client Protection Certification is an independent, third-party evaluation. Gold certification means FINCA [country] meets the most rigorous standards of Client Protection found in Cerise+SPTF’s Universal Standards for Social Performance Management.
Sergey Kim, CEO of FINCA Tajikistan, said protecting customers is FINCA Tajikistan’s first priority.
“We are honored to receive the highest level of Client Protection Certification, recognition of our commitment to responsible and ethical financial services. This achievement reflects our dedication to ensuring that every client we serve has access to fair, transparent, and secure financial solutions. We believe that trust and responsibility are the foundation of sustainable financial inclusion, and this recognition reaffirms our mission to empower individuals and businesses across Tajikistan to improve their livelihoods. We will continue to prioritize client protection and uphold the highest standards as we grow and serve our communities,” FINCA Tajikistan CEO said.
FINCA Tajikistan joins FINCA Impact Finance subsidiaries in Armenia, Azerbaijan, Guatemala, Jordan, Kosovo, and Kyrgyzstan in earning gold certification. The network’s Democratic Republic of the Congo and Malawi subsidiaries have earned silver certification.
FINCA Tajikistan is part of FINCA Impact Finance (FIF), a network of leading microfinance institutions throughout the world. Millions of entrepreneurs rely on FIF’s commitment to customer protection and an unmatched customer experience to help them build a better future for themselves, their families, and their communities.
FIF empowers customers by providing the products and education they need most so they can improve their standard of living, build financial health and resilience, and keep their children in school.
FINCA Tajikistan serves more than 40,000 clients through traditional and digital channels, including a network of 26 branches located throughout the country. In addition to providing responsible financial products and services, FINCA Tajikistan launched FINCA Women Club program, which provides financial literacy training to ensure that clients have the knowledge they need to make sound financial decisions.
Client Protection Certification is an independent, third-party evaluation that provides an objective seal of confidence that a financial service provider is adequately implementing client protection principles outlined in Cerise+STPF’s Client Protection Pathway.
Cerise+SPTF manages the Client Protection Certification framework and methodology, and works closely with qualified rating agencies, including MFR, to ensure that Client Protection Certifications are meaningful and consistent.
